General Terms and Conditions (GTC)

1. Introductory provisions

1.1 These General Terms and Conditions (hereinafter "T&C") regulate contractual relations between:

Provider: datatek, spol. s r. o., IČO 54939224, Doležalova 3424/15C, 821 04 Bratislava (hereinafter "datatek, spol. s r. o."),

a

Customer — a legal entity or a natural person who enters into a contract for the provision of IT services (hereinafter "the client").

1.2 GTC are primarily intended for B2B relationships. If the client were acting as a consumer, mandatory provisions on consumer protection take precedence.

1.3 Deviating agreements in a written contract, order of confirmed data or SLA take precedence over GTC.

1.4 Clients based outside the Slovak Republic (EU/EEA and third countries) may conclude contracts under the same rules; applicable law and jurisdiction are set forth below, unless the contract provides otherwise.

2. Subject of services

2.1 datatek, spol. s r. o. mainly provides: software development and integration, web and e-commerce, cloud and infrastructure, outsourcing / helpdesk, cyber security, consulting and related IT services.

2.2 The specific scope, price, terms and SLA are agreed in the contract, order, appendix or support portal.

2.3 Information on the website is not a binding offer within the meaning of the Commercial Code, unless it is explicitly marked as binding.

3. Conclusion of the contract

3.1 The contract is created in writing (including an e-mail with verifiable confirmation), by signing the contract, or by accepting the order for data.

3.2 The client is responsible for the correctness of the documents, the authorization of persons to act and for the compliance of requirements with legal regulations.

4. Price and payment terms

4.1 Prices are exclusive of VAT, unless otherwise stated. VAT is charged according to the applicable Slovak / EU regulations.

4.2 Invoices are payable within the period indicated on the invoice (usually 14 days), unless otherwise specified in the contract.

4.3 In case of delay, datatek, spol. s r. o. may charge legal interest on the delay and suspend the services after prior notice.

5. Cooperation of the client

5.1 The client will provide approaches, decisions, test environments and contact persons in a timely manner.

5.2 Delays in cooperation postpone deadlines and may increase costs according to the actual work performed.

6. Support portal and requirements

6.1 Contractual clients can submit requests through support.datatek.sk (Request Manager), as long as it is agreed.

6.2 Priorities, reaction times and availability of support are determined by the contract / SLA. We deal with non-contractual requirements individually.

7. Intellectual Property

7.1 The rights to pre-existing tools, libraries, know-how and datatek, spol. s r. o. frameworks remain with datatek, spol. s r. o.

7.2 The rights to the work created for the order are transferred to the client to the extent and at the time agreed in the contract (usually after full payment), unless otherwise agreed (e.g. license).

7.3 Open-source components are governed by their licenses; the client is obliged to comply with them.

8. Confidentiality

8.1 The contracting parties maintain the confidentiality of the confidential information of the other party for the duration of the contract and a reasonable period after its termination (usually 3-5 years), unless the contract specifies otherwise.

9. Protection of personal data (roles)

9.1 If datatek, spol. s r. o. processes personal data on behalf of the client (e.g. hosting, systems management), it is an intermediary and the parties conclude a processing agreement (DPA) according to Art. 28 GDPR.

9.2 If datatek, spol. s r. o. processes data as an operator (own CRM, invoicing, website), GDPR principles apply.

9.3 For cross-border clients, the parties agree on transfer mechanisms according to Chapter V of the GDPR, if necessary.

10. Security

10.1 datatek, spol. s r. o. applies measures appropriate to the risk and a certified ISMS according to ISO/IEC 27001.

10.2 The client is responsible for the security of his end devices, passwords and authorizations, which he manages on his own.

11. Liability for damage

11.1 The parties are responsible for damage caused by breach of obligations under the Commercial Code and the contract.11.2 Unless the contract stipulates otherwise and the law allows it, datatek, spol. s r. o.'s total liability for damage in connection with a specific order is limited to the amount of remuneration (excluding VAT) paid by the client for the given service in the previous 12 months, but no more than the ceiling agreed in the contract.

11.3 The limitation does not apply to damage caused intentionally or due to gross negligence, nor to claims that cannot be contractually limited.

11.4 datatek, spol. s r. o. is not responsible for outages of third parties (cloud providers, ISPs), unless expressly agreed otherwise.

12. Force majeure

Liability does not extend to delays or impossibility of performance caused by circumstances of force majeure (including large-scale cyber attacks on third-party infrastructure, natural disasters, war, epidemic, decisions of public authorities).

13. Duration and Termination

13.1 The contract lasts for a fixed or indefinite period according to the agreement.

13.2 Termination / withdrawal is governed by the contract and legal regulations. Upon termination, the parties cooperate on the transfer of data and access to the agreed extent.

14. Governing law and disputes

14.1 The contractual relationship is governed by the legal order of the Slovak Republic (especially the Commercial Code), excluding conflict of laws rules, unless mandatory law determines otherwise.

14.2 The parties will try to resolve disputes amicably. If they do not agree, the jurisdiction of the courts of the Slovak Republic, locally competent according to the location of the data, is given, unless the contract or mandatory regulations specify otherwise.

14.3 For clients from another EU member state, this does not affect the rights according to EU regulations on jurisdiction, if they apply.

15. Final provisions

15.1 The invalidity of any provision does not affect the others.

15.2 datatek, spol. s r. o. may update the GTC; for existing contracts, the version effective at the conclusion of the contract applies, unless the parties agree on a new version.

15.3 Contact: info@datatek.sk, +421 904 701 397.

Last update: 22/07/2026

These GTC are a general framework. We recommend a written contract for a specific order. For specific compliance requirements (NIS2, sectoral regulation), we will agree on special annexes.