Services
All IT without recruitment, without worries
We will take over the management of your IT — help desk for employees, servers, networks, security and cloud environment. One contact, SLA guarantees, predictable monthly costs.
Recruiting an experienced IT specialist takes 3-6 months, costs €3,000-4,000 per month and still only covers one area. Sick leave, vacation, termination — and IT costs. IT outsourcing gives a company access to a team of specialists at a price that is legible and predictable.
We are not an anonymous help desk. Each client is assigned a technician who knows the company's environment, systems and key people. When you call, you're not talking to someone who asks where you work.
Why it makes sense
One contact for all IT
Helpdesk for employees, management of servers, networks, backup and cloud environment — under one contract.
Predictable costs
Monthly flat rate without surprises. No hiring, no employer responsibilities, no downtime due to sick leave.
Specialists in every area
An internal IT employee is a generalist. We have specialists in networks, security, development, backup — available when you need them.
SLA guarantees, not goodwill
Each incident priority has a defined response and resolution time. Monthly reports on SLA fulfillment — transparency without throwing sandpaper.
What you get
- Helpdesk for employees (phone, e-mail, support portal)
- On-site support according to SLA
- Administration of servers and virtual infrastructure
- Network management (LAN, Wi-Fi, firewall, VPN)
- Backup management and recovery testing
- Patch management and security updates
- Identity and access management (AD, Azure AD, M365)
- Availability and performance monitoring
- Security monitoring (endpoint protection, alerts)
- Monthly reports on IT status and SLA fulfillment
- Infrastructure documentation
- Capacity planning and recommendations
Ako postupujeme
- 01
IT audit and onboarding
We will map the entire IT environment — servers, networks, applications, backup, approaches and documentation. We identify risks and priorities.
- 02
Monitoring settings
Infrastructure monitoring, helpdesk system and communication channels. Customers will receive access to the support portal.
- 03
Solution of findings
Prioritized repair plan from audit — security holes, outdated software, uncovered backups. We solve it gradually without disrupting operations.
- 04
Regular message
Monthly reports, regular service windows, quarterly status reviews and annual IT development planning.
When is IT outsourcing the right choice?
IT outsourcing is not for everyone. It is the right choice when:
- You do not have an internal IT department and IT is managed by someone for whom it is a secondary task
- You have an IT department with 1-2 people who do not manage to cover all areas (security, development, infrastructure)
- Looking for predictable costs instead of variable incident expenses
- You want expert coverage 24/7 without hiring night technicians
- You have audit or compliance requirements (ISO 27001, NIS2) and you need external competence
What IT outsourcing is not
Hiring a cheap technician who does what you tell him to do. Good IT outsourcing is a partnership — the external IT department actively recommends, proactively points out risks and helps to develop IT strategically. It doesn't just fix what breaks.
An SLA that makes sense
Standard SLA priorities:
| Priority | Description | First reaction | The goal of the solution |
|---|---|---|---|
| P1 Critical | Production outage, everyone can't work | 15 minutes | 4 hours |
| P2 High | An important system does not work, work is partially possible | 1 hour | 8 hours |
| P3 Medium | Limited functionality, bypass possible | 4 hours | 2 days |
| P4 Low | Request, improvement, question | 1 working day | Agreed date |
Out-of-hours (24/7) SLA is available for mission-critical clients for an additional fee.
Transparency as a condition of trust
Every month you will receive a report that contains:
- Number of solved incidents according to priority
- Fulfillment of SLA response and resolution times
- Backup status and recent recovery tests
- Planned events for the next month
- Infrastructure capacity trends
Not a PDF from a template — a report with real data from your environment.
FAQ
What is the minimum company size for IT outsourcing?
We cooperate with companies with 10 or more employees. Smaller businesses usually benefit from a smaller package — helpdesk and key systems management. Larger companies have more complete coverage.
Can you work with our internal IT??
Yes. Hybrid model — your in-house technician handles day-to-day operations and we cover specialist support, capacity outages or specific areas such as security.
What happens if we are not satisfied and want to end the cooperation?
The notice period is agreed in the contract (usually 3 months). We will ensure proper offboarding — documentation, approaches and assistance to the new supplier. We do not leave the client in the dark.
Do you also deal with physical devices (computers, printers)?
Yes. Management of end devices (laptops, computers, monitors, printers, mobile devices) is a standard part of IT outsourcing.
Are you interested in IT outsourcing?
Let's arrange a call — without obligation. Show us what your IT looks like today and we'll suggest a specific package.